December 2, 2020

During the Lockdown and subsequent ease of lockdown, a lot of telecom consumers are staying at home and making use of more telecommunication services than ever before, to stay in touch with friends, family, colleagues, work and the world at large.

This has led to a surge in the number of complaints from consumers regarding Data Depletion and Poor Quality of Data services.


One of the Questions that come to mind is; Does the usage of 2G, 3G or 4G have impact on data usage? Can this also lead to depletion of data?


ANSWER; Absolutely, Yes! The higher the generation, the higher the speed, and consequently the faster your mobile data is consumed.

   Each of these technologies provides different speeds and protocols for using the internet. Newer generations of phones are usually designed ​to be backward-compatible, so a 4G phone can communicate through a 3G or even 2G network.

QUESTION; So how can I use mobile Data wisely or avoid Data wastage?

ANSWER; There are number of things you can do to manage your mobile data usage so that it does not deplete quickly, but instead last longer. The following are examples:

● Disable mobile data when it is not needed

● Use data compression in your browser

● By reducing video streaming quality from video sites such as YouTube,Netflix, Hulu, Showtime – you can use from 1080p or default/ auto setting to 240p for optimal viewing and lower data consumption. This may however affect the quality of your experience.

● By deactivating all cloud storages except when / where necessary.

● By not breaking or interrupting downloads in-between video sessions.

● Turn off automatic updates for apps for mobile devices, laptops and personal computer.

● Use Wi-Fi hotspots wherever you can to save your mobile data – you should however note that there are data security risks to using open/free Wi-Fi connections. Your passwords and personal data are often exposed on such connections.

● Limit sending and receiving files and push notifications

● Delete email messages that won’t send and are no longer required.​ 

● Send big files when connected via Wi-Fi or use Wi-Fi for big files

● Monitor time spent on Social Media

● Closing apps when you’re done using them can also reduce data usage

● Set up usage alerts

FURTHER ACTION
After all being noted, to Seek Redress if a consumer is not satisfied with Data Usage.

The Subscriber should do the following…
 (FIRST STEP)

Your first point of call is your service provider. The NCC has mandated all service providers to provide multiple channels for their consumers to complain, and that they should ensure prompt resolution of complaints within specific timelines. NCC sanctions operators who fail to meet these timelines.


The service providers can be reached on their free 24/7 customer service short codes: ​9mobile – 200; Airtel – 111; Globacom – 121; and MTN – 180​.


● When you complain to your service provider, demand a “trouble ticket”: the ticket provides evidence of the time/date/nature and timeline for the resolution of your complaint.

● If your complaint is not resolved within the stated timeline, or if you are not satisfied with the resolution, then please report to the NCC using any of the following channels:

● Call toll free – 622● Email – consumerportal@ncc.gov.ng

● Twitter – @consumersNCC● Instagram – @ngrcomcommission

● Facebook – Nigerian Communications Commission

● Be sure to include your trouble ticket – NCC will then take the matter up with the network service provider to ensure speedy resolution.

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