October 17, 2021

In it’s quest to help citizens express their grievances as it relates to indigenous Information Technology product and services and settle such in a non-litigious manner. The National Information Technology Development Agency (NITDA) has come up with a forum where consumers can air their complaints.

The Director General of NITDA, Kashifu Inuwa Abdullahi who was ably represented by Dr Usman Gambo Abdullahi, Director IT Infrastructure Solutions, NITDA stated this at the Webinar with theme: “Virtual Digital Services Consumer Protection Forum”, where a Draft Framework on Alternative Dispute Resolution for the ICT Sector was presented for review.

Abdullahi said the occasion is very critical to the success of NITDA’s strategy which is aimed at building qualitative indigenous content for consumption in the ICT sector.

He stated that the multiple complaints and quality of ICT products and services has lead to the conceptualisation of the consumer forum as well as drafting the alternative dispute resolution in ICT framework.

He expressed concern that leaving such issues unattended will lead to lack of confidence in local ICT products and services, which in turn attract to very low patronage and job losses.

D.G NITDA, Kashifu Inuwa

Abdullahi maintained that NITDA’s aim is to protect digital products and services for consumers while also encouraging Nigerians to buy made in Nigeria ICT products.

He further noted that during Coronavirus pandemic, NITDA has been playing its role in ensuring that it maximizes opportunities embedded in the challenges posed by the pandemic.

He said government has taken over the challenges of the information technology sector from a holistic point of view.

Earlier in his remark, Mr Olayinka Adejube, Director Standards Guidelines and Frameworks said the event was for service consumers and digital service providers to interact on possible ways of improvement.

“This event is to bring consumer and service providers to interact and see areas where there is need to work together to ensure that the essence of all the investment in digital economy is not wasted”, said Adejube.

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