The Nigerian Communications Commission has reiterated its commitment to ensuring that rights of telecommunication Consumers are always protected.
The Executive Commissioner Stakeholder Management (ECSM) of the Nigerian Communication Commission, Barr. Adeleke Adewolu who represented the Executive Vice Chairman, NCC, Professor Umar Garba Danbatta gave the assurance at the presentation of the final report on the complaints categories and service level agreements management meeting at the NCC Annex in Abuja.
Adewolu further stated that the Commission would not compromise its commitment to ensuring consumers’ rights were upheld at all times. He said a set of comprehensive list of complaints categories, clear fault resolution times and mandatory compensation regimes which are binding on service providers are tools in which the commission will use to achieve this goal.
Adewolu futher said as regulators, the commission will not to relent in enforcing compliance to this agreement.
“We also expect that consumers will continue to be accorded greater pride of place befitting their indisputable position as “King” in the industry ecosystem.
The ECSM called on the Service Providers to always inform customers on service and ensure that failures, faults are resolved with the least possible delay.
It is expected that with the Service Level Agreements (SLAs), there would be increased effectiveness and efficiency on the part of Service Providers in the Telecommunication Industry.