As part of the Nigerian Communication Commission’s continuous efforts at engaging and educating Telecom Consumers, it’s 95th Consumer Outreach Programme (COP) was held recently in at the Sir Ahmadu Bello Complex, New State Secretariat, Dutse, Jigawa State.
The NCC’s Director Consumer Affairs Bureau, Mrs Felicia Onwuegbuchulam spoke on the Commissions efforts and initiatives such as the “622” toll free customer care line and the setting up of the “2442” Do-Not-Disturb (DND) SMS short code which consumers can use to stop receiving unsolicited text messages. She also spoke on other Commission initiatives such as the Telecom Consumer Parliament (TCP) which is an interactive platform for Consumers and Service Providers, aimed at providing solutions to consumer complaints and concerns. He went further to inform and educate the participants on Electro Magnetic Waves, informing them that there is no evidence to back the claims of Base Transceiver Stations being harmful to human health.
The Deputy Governor of Jigawa State, Barrister Ibrahim Hassan Hadejia, who represented the Executive Governor of Jigawa State, Alhaji Muhammad Badaru Abubakar, thanked the NCC for creating a platform for allowing consumers lodge their complaints and speak directly with to the Commission.
The Consumer Outreach Programme (COP) which was established by the Nigerian Communications Commission seeks to bring together the Consumers, Service Providers and the Commission on one platform to address Telecom issues and challenges affecting consumers.